Shipping and Returns

Information: Shipping & Returns | FAQ’s | Baby Bean Bags | zipPay – Buy Now, Pay Later

We process all orders within 2 business days.  Orders placed on Victorian public holidays are processed within the following 2 business days.  Please note this timeframe may increase to 3 business days during peak times such as  pre-Christmas or after public holidays.

Shipping within Australia only

Pricing

Standard Shipping: $9.95

Express Shipping*: price calculated at checkout**

Free Shipping: orders over $150  via standard shipping

Order Collect: for collection from our office at 15 Cochranes Rd Moorabbin, 3189 – During business hours & by appointment only

⚠️ next day delivery only available in Express Post delivery network.  Please click here to ensure that your package can be delivered next day.  NOTE: your from postcode is 3189

⚠️ all orders over $100 will require a signature on delivery

⚠️ orders over $100 may be subject to further security and payment verifications via phone call.  If we are able to satisfy these requirements we will cancel and refund the order in full

⚠️ all orders to multi unit dwellings, PO Boxes and Parcel Lockers will require a signature on delivery

⚠️ Large or bulky orders will require a signature on delivery

Tracking

Tracking is provided on all orders.  Your tracking number will be emailed to you when your order is complete.

Click here to track your order

Order Collection

during office hours by appointment only

Our office is in the Clik Collective building at 15 Cochranes Rd Moorabbin, Victoria, 3189.  We are approximately 16 km south of Melbourne just down the road from Southland

We are happy for you to save postage time or money and collect your order directly from us.

Take the hassle out of filling your baby bean bag and get us to do it for you for an additional $30, then pick it up at a day & time that suits.

You can place your order online or Contact Us and arrange it directly with us.

To order online follow these steps:

  1. select Pick Up in the Shipping section
  2. Call/text/email us to arrange day/time for collection of your order

Or drop us a line to place your order. We can take payment over the phone, or cash on pick up.

Shipping

Please note we process all orders within 2 business days.  Orders placed on Victoria public holidays are processed within the following 2 business days.  Please note this may increase to 3 business days during peak times such as  pre-Christmas or after public holidays.

We post all orders with Australia Post therefore delivery is subject to their delivery time frames.

All orders containing pre-order or backorder items will shipped once all items are in stock.

Calculate Delivery Time

Please click here to calculate your delivery time frame with Australia Post.

NOTE: your from postcode is 3189

If your order is not in the Australia Post network for Next Day Delivery, they will use the fastest possible transport links to get your order to you. This option will still be faster than regular post.

Australia Post cannot guarantee fastest possible delivery times (ie Next Day Delivery) to locations outside the Express Post Network, or to remote locations which includes addresses in Western Australia.

If your address falls into this category, and you select Express Post your order will be sent via Priority Shipping, but it will not arrive next day.

Please ensure you enter the delivery address accurately as a resend fee for undeliverable items returned to us is $20.  This is to cover the costs that Australia Post incur for a ‘Return to Sender’ parcel as well as the cost to post it a second time.

Delivery Time Frames

All regular post delivery time frames are estimates only.

Please click here to get your delivery time frame estimate or refer below for delivery estimates

Destination ETA Business Days
Melbourne Metro 2
Country Victoria 4
Bris, Syd, Can, Tas 3 to 4
Adel, Perth, Dar 5 to 6 days
Other Interstate Check with Aus Post

Returns

If your order is not as described or expected please contact us within 30 days of purchase.

If you are not happy with your purchase due to change of mind please contact us to arrange it’s return within 30 days of receipt of your item.   Payment of the return postage is the senders responsibility.  To be eligible for a refund the returned item must be unused with the original tags and in the original undamaged packaging with all accessories, parts and paperwork such as warranties and instructions.  The item must be in original condition.  If these requirements are not met we regret we are unable to process a refund.

Please note for ‘change of mind’ returns it is the purchaser’s responsibility to pay for the return postage of the returned items and any refund will not include the postage fees charged on the original invoice’

If your item arrives damaged through no fault of your own or has a manufacturer fault we will offer to replace, repair or refund. If your item has a missing, damaged or faulty part we will first attempt to replace or repair the part.  If we are unable to source a replacement part or repair the fault or damage we will arrange for the return and replacement of your item.

Please note we must first receive your returned faulty or damaged item so that we can inspect it and determine what the problem is and then we will offer a replacement repair or refund if need be. Please note the option of repair, refund or replacement is chosen at the discretion of  KJ Essentials along with the associated distributor and/or manufacturer.

In some cases we are happy to receive a clear photo or short video of the fault instead of requiring a return of the faulty or damaged  item.

Refunds can only be applied to the card or account from which the order was paid for.