Shipping & Returns
Shipping within Australia only
Standard Shipping: $9.95
Signature on Delivery: $9.95
Express Shipping*: price calculated at checkout**
Express Shipping + Signature on Delivery*: price calculated at checkout**
Free Standard Shipping: orders over $150 (requires signature on delivery)
Local Pick Up: for collection from Highett, 3190 – During business hours by appointment only
*next day delivery only available in Express Post delivery network. Please click here to ensure that your package can be delivered next day. NOTE: your from postcode is 3190
**for larger orders to remote locations & Western Australia, standard Express Post may not be available, if this is the case we will contact you to discuss your preferred option.
Tracking is provided on all orders. Your tracking number will be emailed to you when your order is complete.
Click here to track your order
Local Pick Up
during office hours by appointment only
Our office is in Highett, Victoria, which is approximately 16 km south east of Melbourne, behind Southland Shopping Centre.
We are happy for you to save postage time or money and collect your order directly from us.
Take the hassle out of filling your baby bean bag and get us to do it for you for an additional $25, then pick it up at a day & time that suits.
You can place your order online or Contact Us and arrange it directly with us.
To order online follow these steps:
- select Pick Up in the Shipping section
- Call/text/email us to arrange day/time for collection of your order
Or drop us a line to place your order. We can take payment over the phone, or cash on pick up.
Please note we process all orders within 2 business days. Orders placed on Victoria public holidays are processed within the following 2 business days. Please note this may increase to 3 business days during peak times such as pre-Christmas or after public holidays.
We post all orders with Australia Post therefore delivery is subject to their delivery time frames.
All orders containing pre-order or backorder items will shipped once all items are in stock.
Calculate Delivery Time
Please click here to calculate your delivery time frame with Australia Post.
NOTE: your frompostcode is 3190
If your order is not in the Australia Post network for Next Day Delivery, they will use the fastest possible transport links to get your order to you. This option will still be faster than regular post.
Australia Post cannot guarantee fastest possible delivery times (ie Next Day Delivery) to locations outside the Express Post Network, or to remote locations which includes addresses in Western Australia.
If your address falls into this category, and you select Express Post your order will be sent via Priority Shipping, but it will not arrive next day.
Please ensure you enter the delivery address accurately as a resend fee for undeliverable items returned to us is $20. This is to cover the costs that Australia Post incur for a ‘Return to Sender’ parcel as well as the cost to post it a second time.
Delivery Time Frames
All regular post delivery time frames are estimates only.
Please click here to get your delivery time frame estimate or refer below for delivery estimates
|Destination||ETA Business Days|
|Bris, Syd, Can, Tas||3 to 4|
|Adel, Perth, Dar||5 to 6 days|
|Other Interstate||Check with Aus Post|
If your order is not as described or expected, please contact us within 30 days of purchase.
We will replace or refund if your item has a manufacturer fault.
Please note we must first receive your returned item so that we can inspect it and determine what the problem is and then offer a replacement or refund if need be.
In some cases we are happy to receive a photo of the fault instead of requiring a return of the faulty item.
We regret we don’t offer refunds or accept returns for change of mind purchases.