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Information Centre

Frequently Asked Questions

Q: When will I receive my order?

A: We post all orders within 2 business days.

All orders are despatched from Highett, 3190, Victoria.

Please note we do not post on National or Victorian Public Holidays.

Delivery time frames as suggested by Australia Post are as below.

Please note these are estimates only and times may change in busier times or around public holidays

Destination ETA Business Days
Melbourne Metro 2
Country Victoria 4
Bris, Syd, Can, Tas 3 to 4
Adel, Perth, Dar 5 to 6 days
Other Interstate Check with Aus Post

Q: Do you post with Express Post?

A: We sure do!

Just check with Australia Post to see if you are in the Express Post network.

If your order is not in the Express Post network will still get your order faster than normal as they will fly it to your nearest capital city and rail it from there cutting at least a few days off travel time.


Q: How do I fill the baby bean bag?

A: You can buy bags of beans from department stores like Kmart for around $12 for a 100L bag.

For a newborn, you will need about 60 - 75L to fill the bag and less if your baby is older.

The two easiest ways to fill your bag are

1) - make a funnel out of a rolled up piece of cardboard and secure with packing tape
- insert the funnel 3/4 into the inner liner of your bag and tighten the zipper around it
- snip the top corner off your bag of beans
- have another hold your funnel set up and zipper tight while you pour the beans in

2) - get a standard size bucket with pouring spout
- snip the top corner off your baby of beans
- pour beans in to the bucket
- pour beans from the bucket into the baby bean bag

3) - if you are local to Highett in Melbourne, we can fill your bag for an extra $25 and have it ready for you to pick up at a time that's convenient for you. Just call or message us to arrange.



Q: How many beans do I need to fill the baby bean bag?

A: You can buy bags of beans from department stores like Kmart for around $12 for a 100L bag.

For a newborn, you will need about 60L to fill the bag and less as the child grows so ensure you empty out a few handfuls every so often.

By the time they are toddlers you would only need about 30L for them to sit comfortably in the bag.



Q: My baby bean bag's zip doesn't work?

A: All of our baby bean bags have had their zip pulls removed for safety as per the Australian guidelines. To operate your zip, thread the included paper clip into the hole where the zip pull goes to operate.

Check out our video demo of how to operate the zip under our Video Demo tab.

If your zip is still stuck take out the zip and pop it in to the other part of the hole. Have a look at the hole and you will see it is divided in half by a metal arm. If you put it in one part the zip remains locked in place, in the other half it glides easily.



Q: Can you please fill my baby bean bag for me?

A: We sure can!

For an extra $25 we can have your baby bean bag filled and read to can collect from Highett, which is 17km South East of Melbourne. Just call us or send us a message to arrange.

To order and pay online, select the Bean Bag Filling option in the Rest Section.

How to order Info is also available under the short description of each baby bean bag titled Local Pick Up



Q: I have placed an order but didn't receive a confirmation email. Did you receive my order?

A: After every successful order, a confirmation email is sent to the email you entered with your order.

If you cannot see it in your inbox, your email system may have redirected it to your Spam or Junk folder.

Klair

Ordered on the 25th and everything has arrived today! So happy with them and quality. Was worried they wouldn’t suit our pram or our bottles would fit but they work in perfectly! Will definitely buy from you again and recommend to anyone!

Facebook

KJ Essentials
5.0
2018-02-04T09:48:51+00:00

Facebook

Ordered on the 25th and everything has arrived today! So happy with them and quality. Was worried they wouldn’t suit our pram or our bottles would fit but they work in perfectly! Will definitely buy from you again and recommend to anyone!

SH, Marookna, QLD

Beautiful bean bag and great quality too.
I am so very happy with my purchase.
Thanks for the quick delivery too.

SH, Marookna, QLD

KJ Essentials
5.0
2016-01-15T03:04:57+00:00

SH, Marookna, QLD

Beautiful bean bag and great quality too. I am so very happy with my purchase. Thanks for the quick delivery too.

Melissa

The baby bean bag is a fantastic new concept that is a great alternative to a bouncer. An item that will grow with my daughter for years to come.
The product has been well researched and the workmanship/fabric is of high quality.

Melissa via Mum's Say (Kidspot)

KJ Essentials
5.0
2016-01-15T03:06:44+00:00

Melissa via Mum's Say (Kidspot)

The baby bean bag is a fantastic new concept that is a great alternative to a bouncer. An item that will grow with my daughter for years to come. The product has been well researched and the workmanship/fabric is of high quality.

Rachel

Recently ordered the SkipHop Chelsea Nappy bag in Black, it arrived so quick and I absolutely love it.

So much more I want to order for this bub and having afterpay as a payment option means I will be able to afford everything I want as well.

Facebook review

KJ Essentials
5.0
2016-08-31T10:20:41+00:00

Facebook review

Recently ordered the SkipHop Chelsea Nappy bag in Black, it arrived so quick and I absolutely love it. So much more I want to order for this bub and having afterpay as a payment option means I will be able to afford everything I want as well.

Jacqui

By far the best thing I have purchased for my newborn. He suffers from wind and sometimes has trouble falling asleep laying on his back. The angle of the bean bag allows him to sleep happily without and tummy pain. One happy baby and mummy. Thank you

Facebook review

KJ Essentials
5.0
2018-01-22T09:30:59+00:00

Facebook review

By far the best thing I have purchased for my newborn. He suffers from wind and sometimes has trouble falling asleep laying on his back. The angle of the bean bag allows him to sleep happily without and tummy pain. One happy baby and mummy. Thank you

Kelly S

What fantastic service! Ordered my beanbag and lamb rug bundle on Monday & it arrived this morning (Thursday), thank you! I really liked being kept up to date with the delivery process 😊 can't wait to give it to my sister at her baby shower next weekend!

Facebook review

KJ Essentials
5.0
2016-05-27T11:38:32+00:00

Facebook review

What fantastic service! Ordered my beanbag and lamb rug bundle on Monday & it arrived this morning (Thursday), thank you! I really liked being kept up to date with the delivery process 😊 can't wait to give it to my sister at her baby shower next weekend!

Katrina

Thank you Kelly for your wonderful customer service, responsiveness to my enquiries and beautiful products.
You have been an absolute pleasure to deal with and I highly recommend your online store.
I love my little photo albums (and other keepsakes) and I am sure I will be able to fill them very quickly with pictures of my little girl. Thank you again.

Katrina

KJ Essentials
5.0
2016-01-15T03:09:22+00:00

Katrina

Thank you Kelly for your wonderful customer service, responsiveness to my enquiries and beautiful products. You have been an absolute pleasure to deal with and I highly recommend your online store. I love my little photo albums (and other keepsakes) and I am sure I will be able to fill them very quickly with pictures of my little girl. Thank you again.

Courtney, Cambridge Gardens, NSW

I just wanted to say a huge 'thank you' for my lovely chevron beanbags for my twin boys which arrived today!

I only ordered them on Monday night and was thrilled to receive them today! (I live in the Sydney region).

Excellent service, super speedy delivery and a gorgeous product!

Will definitely be recommending you to my friends 😀😀

Facebook review

KJ Essentials
5.0
2015-12-21T10:15:37+00:00

Facebook review

I just wanted to say a huge 'thank you' for my lovely chevron beanbags for my twin boys which arrived today! I only ordered them on Monday night and was thrilled to receive them today! (I live in the Sydney region). Excellent service, super speedy delivery and a gorgeous product! Will definitely be recommending you to my friends

Mariko

Such great service!

I ordered a Skip Hop Vibrant Village Activity Gym for my bub (purely because i NEEDED that sausage dog tummy time pillow!) and received notification a few hours later that it has been shipped.

It arrived this week and my little boy is loving it!

 

Facebook review

KJ Essentials
5.0
2016-01-15T03:05:43+00:00

Facebook review

Such great service! I ordered a Skip Hop Vibrant Village Activity Gym for my bub (purely because i NEEDED that sausage dog tummy time pillow!) and received notification a few hours later that it has been shipped. It arrived this week and my little boy is loving it!  

Mel, Albion Park, NSW

I have just received my parcel I ordered from you less then 24hrs ago!

I also wanted to thank you for the amazing service you provide, and the quality of products you supply.
I was desperate to have my purchase delivered before friday and with your advice and assistance you made this possible.

Thank you once again for all that you do for your customers, you obviously have a great passion for what you do and your customer base.

Facebook review

KJ Essentials
5.0
2016-04-27T12:03:16+00:00

Facebook review

I have just received my parcel I ordered from you less then 24hrs ago! I also wanted to thank you for the amazing service you provide, and the quality of products you supply. I was desperate to have my purchase delivered before friday and with your advice and assistance you made this possible. Thank you once again for all that you do for your customers, you obviously have a great passion for what you do and your customer base.

Trish, Clayton, Vic

Kelly I cannot thank you enough for your assistance and patience.
Your after sales service was brilliant. If only all businesses could provide the
same level of after sales service life would be so much easier.
Especially when you are a tired and confused new mum!

Trish, Clayton, Vic

KJ Essentials
5.0
2016-01-15T03:07:04+00:00

Trish, Clayton, Vic

Kelly I cannot thank you enough for your assistance and patience. Your after sales service was brilliant. If only all businesses could provide the same level of after sales service life would be so much easier. Especially when you are a tired and confused new mum!

Crystal

Very fast delivery and the hand written thank you note was a beautiful personal touch :) we are very happy with our little ones new skip hop silver lining playmat.

Facebook review

KJ Essentials
5.0
2018-01-22T09:29:51+00:00

Facebook review

Very fast delivery and the hand written thank you note was a beautiful personal touch :) we are very happy with our little ones new skip hop silver lining playmat.

Jessica, Picton

I just want to thank you for you super fast postage of "ewan the sleep sheep ' 😀 love it ! And your personalised note topped it off 😀 Great quality, great service

Jessica, Picton

KJ Essentials
5.0
2016-01-15T03:09:40+00:00

Jessica, Picton

I just want to thank you for you super fast postage of "ewan the sleep sheep ' 😀 love it ! And your personalised note topped it off 😀 Great quality, great service

Regan

Bean bag chair is great, fast delivery even over the Easter weekend, they have thought of it all, even the paper clip to open and close the safety zip, my little man loves chilling in his chair.

Facebook review

KJ Essentials
5.0
2018-01-22T09:28:57+00:00

Facebook review

Bean bag chair is great, fast delivery even over the Easter weekend, they have thought of it all, even the paper clip to open and close the safety zip, my little man loves chilling in his chair.

Mel

Absolutely fantastic I ordered on Thursday afternoon my parcel was posted Friday morning and delivered Monday morning
Can't fault at all and absolutely love my item.

Facebook review

KJ Essentials
5.0
2018-01-22T09:27:50+00:00

Facebook review

Absolutely fantastic I ordered on Thursday afternoon my parcel was posted Friday morning and delivered Monday morning Can't fault at all and absolutely love my item.

Tegan B

I have bought a beanbag, elephant playmat and the owl nightlight. They're all amazing quality!

Perfect for my little grey and white nursery.

I couldn't be happier with my purchases.

The option of afterpay is brilliant and takes away a lot of stress, shipping is fast .

Not to mention; It feels even better buying from an Australian owned business. (Complete with a hand written thank you note from Kelly on the invoice)

I would recommend this company to anyone.

Facebook review

KJ Essentials
5.0
2017-02-20T10:01:37+00:00

Facebook review

I have bought a beanbag, elephant playmat and the owl nightlight. They're all amazing quality! Perfect for my little grey and white nursery. I couldn't be happier with my purchases. The option of afterpay is brilliant and takes away a lot of stress, shipping is fast . Not to mention; It feels even better buying from an Australian owned business. (Complete with a hand written thank you note from Kelly on the invoice) I would recommend this company to anyone.

Caragh

Great company to deal with, price was right, service and communication was excellent.

Easy to use after pay, I was able to collect my purchase within a few days.

So simple, highly recommended.

 

Facebook review

KJ Essentials
5.0
2016-01-15T03:08:03+00:00

Facebook review

Great company to deal with, price was right, service and communication was excellent. Easy to use after pay, I was able to collect my purchase within a few days. So simple, highly recommended.  

‘Orlsy’ Carrum Downs, Vic

I purchased a gorgeous blue bean bag for my friend at work.
I was able to pick up the bean bag, already filled, en-route to the baby shower!
The mum-to-be absolutely loved the bean bag, and her little boy looks divine in it now!
Highly recommended :)

'Orlsy' Carrum Downs, Vic

KJ Essentials
5.0
2016-01-15T03:06:21+00:00

'Orlsy' Carrum Downs, Vic

I purchased a gorgeous blue bean bag for my friend at work. I was able to pick up the bean bag, already filled, en-route to the baby shower! The mum-to-be absolutely loved the bean bag, and her little boy looks divine in it now! Highly recommended :)
5.0
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